Shipping policy

How quickly will my order be dispatched?

We aim to print and dispatch orders within 24 hours of receiving your order, Monday to Friday.

Personalised orders are also normally processed within 24 hours, provided all the information required to complete the order has been supplied.

During particularly busy periods, dispatch may take a little longer. If we expect a significant delay, we will contact you.

What happens if AirPixel is closed for a holiday?

From time to time, AirPixel may close for holidays or other planned periods away from the business.

When this happens, we will display a notice at the top of the website explaining that we are away and giving the date on which orders will begin to be fulfilled.

Orders placed while we are away will be processed and dispatched at the earliest possible date after we return.

Please check the website notice before placing an order if you require your order by a specific date.

How is my order delivered?

All standard AirPixel orders are sent using tracked delivery.

Once your order has been dispatched, you will receive delivery information so you can follow its progress.

Please note that tracking information may take a short time to update after your parcel has been handed to the delivery service.

Delivery times can vary depending on the postal service and destination, so we cannot guarantee a specific delivery date.

What if my order hasn't arrived?

If your order hasn't arrived within the expected delivery timeframe, please contact us and include your order number.

We'll check the tracking information and help you resolve the issue.

If a parcel appears to be delayed or lost, we will work with the relevant delivery service to investigate it and arrange an appropriate solution where applicable.

What happens if Royal Mail loses my order?

If Royal Mail confirms that a parcel has been lost, we will arrange a suitable solution in accordance with our Refund & Returns Policy.

Where a replacement is required following a confirmed lost delivery, replacement items may be sent using Royal Mail 1st Class post.

Is delivery free?

Delivery is not included in the product price. Customers can choose from the available delivery options at checkout, and the applicable postage charge will be shown before completing your order.

All standard AirPixel orders are sent using tracked delivery.

Any available delivery options, prices and estimated delivery times are displayed at checkout.

How is my order packaged?

We package your order carefully to help protect it during delivery.

Smaller items such as stickers and ID cards are packaged appropriately to protect them during transit, while larger items such as lanyards and 3D printed products are packaged securely according to their size and shape.