Privacy policy
Last updated: 29 August 2026
Thank you for choosing AirPixel.
AirPixel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your personal information.
AirPixel operates through our website at airpixel.co.uk and provides products, services, sales and customer support through the website.
1. Who we are
AirPixel is the business responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
📧 Email: airpixel360n@gmail.com
You can also contact us through the Contact Us page on our website.
2. Information we collect
We may collect the following information when you place an order, contact us or use our website:
Personal and contact information
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order number and order details
- Information you provide when contacting us
Payment information
Payments are processed through our payment providers. We may receive information relating to your payment and order, but we do not normally have access to or store your full payment card details.
Payment information is processed securely by the relevant payment provider.
Information relating to your orders
We collect information about the products you purchase, your order value, delivery information, order history and any information necessary to fulfil and support your order.
Information you provide when contacting us
If you contact us by email, through our website or through another customer-service channel, we may keep the information you provide so that we can respond to your enquiry and maintain an appropriate record of our communication.
Website and device information
When you visit our website, certain information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location information
- Information about how you interact with our website
- Cookies and similar technologies
Some of this information is collected through Shopify and other services used to operate and improve our website.
3. How we use your information
We use your personal information for purposes including:
📦 Processing and fulfilling orders
To process your purchase, prepare your order and arrange delivery.
📧 Communicating with you
To send order confirmations, dispatch information and other necessary messages relating to your purchase.
💬 Customer support
To respond to enquiries, resolve problems and provide after-sales support.
💳 Processing payments
To allow payment providers to process your purchase securely.
🌐 Operating our website
To provide, maintain and improve the AirPixel website and shopping experience.
📊 Understanding website usage
To understand how customers use our website and improve its performance, where permitted.
⚖️ Legal and regulatory requirements
To comply with applicable laws, regulations, legal proceedings and legitimate requests from law enforcement or other authorised bodies.
🛡️ Protecting our business and customers
To help prevent fraud, misuse, security incidents and other unlawful activity.
4. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We need to use certain personal information to process and fulfil your order and provide the products and services you have purchased.
Legal obligation
We may need to retain or use certain information to comply with legal, accounting, tax or other regulatory requirements.
Legitimate interests
We may use information where it is necessary for our legitimate business interests, such as operating and improving our website, providing customer support, preventing fraud and protecting our business, provided that these interests do not override your rights and freedoms.
Consent
Where required, we will ask for your consent before using your personal information for a purpose that requires consent. You can withdraw consent at any time.
5. Who we share your information with
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify, which provides our online shop and related services
- Payment providers, to process payments
- Delivery and postal providers, to deliver your orders
- Website, analytics and technology providers, where required to operate and improve our website
- Customer review providers, where you choose to leave a review
- Professional advisers or authorities, where necessary to comply with legal obligations or protect our rights
We only provide third parties with information that is reasonably necessary for the relevant purpose.
Some service providers may process information outside the UK. Where this occurs, appropriate safeguards will be used where required by applicable data protection law.
6. Cookies and similar technologies
Our website uses cookies and similar technologies to provide essential website functionality and, where permitted, understand how visitors use our website.
Some cookies are necessary for the website to operate, for example to maintain your shopping basket and process orders.
Other cookies or similar technologies may be used for analytics, marketing or other purposes.
Where consent is required, you will be given the opportunity to manage your cookie preferences.
You can also control cookies through your browser settings.
Shopify provides privacy and cookie controls for its own services, while additional apps or services installed on our website may use their own technologies.
7. How long we keep your information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including where we have legal, accounting, tax or other legitimate requirements to retain it.
For example, order information may need to be retained for a period after your purchase to meet legal and accounting requirements, deal with refunds or disputes, and maintain appropriate business records.
Information that is no longer required will be securely deleted or anonymised where reasonably possible.
We do not keep personal information indefinitely simply because it might be useful in the future.
8. Your data protection rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information where there is no good reason for us to continue processing it
- Request restriction of how we use your information in certain circumstances
- Object to certain types of processing
- Request data portability where applicable
- Withdraw consent where we rely on consent to process your information
These rights are not absolute and certain legal exemptions or requirements may apply.
If you would like to exercise any of your rights, please contact us using the details provided above.
9. Keeping your information secure
We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure or destruction.
We use reputable service providers and appropriate technical and organisational measures to help protect information.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Children's information
Our website is not specifically directed at children, and we do not knowingly collect personal information from children for the purpose of providing our services.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, remove the information.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data-processing practices.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
We recommend checking this page periodically for any changes.
12. Complaints
If you have concerns about how we have handled your personal information, please contact AirPixel first so that we have the opportunity to resolve your concerns.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO provides information about data protection rights and accepts complaints about organisations handling personal information.
